A Sixty–Minute Support Ticket Response Time Guarantee
We provide a one–hour response guarantee for each support ticket or e–mail that you submit to the client care staff. We will rapidly reply to all general enquiries and forward the case to our administrators in case further assistance is needed. If you make use of our Administration Services package, we’ll carry out any of the included server management services at a time that has been discussed with you preliminary.
A Topflight Client Care Service
Our technical support team will be online for you 24/7/365 if you need help while working with our Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. Furthermore if you need help with the everyday admin tasks on your dedicated server, you can make use of our Administration Services package, that includes data backup hard disk space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
We have provided the Control Panel with a circumstantial knowledgebase, which offers elaborate explanations of all its features and functionalities. In addition, we have shot exhaustive video tutorials that will further demonstrate to you how to carry out a specific task or troubleshoot a regularly encountered issue. All the educational articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Videos and Help buttons located in the top right corner.