Live Chat Support in Cloud Web Hosting
Along with the phone and ticket support, we provide live chat support too. You will be able to contact us every single day, which includes holidays and weekends, and we will give you more details about the Linux cloud web hosting packages that we offer in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Although for strictly tech issues you will have to open a ticket to the technical support, as such issues require additional time to be dealt with, you may still contact us on the live chat for some technical information. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you plenty of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, which means that any time you have any kind of questions for our semi-dedicated hosting, you will be able to get in touch with our customer support team at any moment regardless if you have already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and problems, but we will assist you with quite a lot of tech questions as well. We can help you choose the optimal package for your web sites if you don't have an account yet, we can reply all the billing questions or issues you may have or we can help you with setting up your new email address on your PC or smart phone - all the aforementioned will be done in a timely manner since our live chat service is accessible all day, every single day. Every time you need support, you'll be able to chat with a representative and save a long time.